Customer Service

Shipping charges are based on the shipping method selected. You can also choose to download the products to avoid any shipping charges. You will be able to view your total shipping charge at the time you place your order.

All orders ship within 48 business hours.

Because AWhere, Inc. cannot determine the customs, brokerage, or other fees that you may incur when the product enters your country FedEx will collect these fees when they deliver your order.

For a more accurate estimate, please check with FedEx. If the amount still isn't clear and you want to be absolutely sure of the charges, we recommend that you purchase the download version of the product.

The AWhere Online Store currently can not accept purchase orders.

You can place an order directly with AWhere at 1.877.355.0556, or view other order options.

We accept these credit cards: American Express (North America only), MasterCard, and Visa.

All online credit card sales are kept secure by SSL technology, the most secure encryption technology currently available for electronic transactions. We use the same credit card networks that retail stores use when you make a credit card purchase in person.

Your information is safe with AWhere. We do not store your credit card information.

Please read our privacy policy.

The laws differ from state to state, and country to country. If we do not charge taxes, you may still be liable to pay the taxes yourself.

Sign in to the AWhere web site and under My Account select the link to Order History. Click the View Receipt link for a receipt formatted to print from your browser.

Sign in to the AWhere web site and under My Account select the link to Order History.

You can access your order history, and other information you've provided in the past. It's a good idea to keep your information current, particularly the e-mail address.

Sign in to the AWhere web site and under My Account select the link to License Keys.

Licensed users of AWhere Professional and Express have access to all our AMAP files under Data Sets downloads.

Unlicensed users can download a maximum of 3 AMAP files from each category listed under Data Sets to use with their trial software.

There are a number of reasons why you might see the following types of behaviors during the download process:

• You receive an error message
• The web browser hangs
• You receive an error message when you try to unzip or open the downloaded file

Redownloading may solve the problem, but check the following issues and solutions to see if they may apply:

• The temporary internet file cache is too small to contain the file as it downloads.

  Enlarge the temporary internet file cache: In Internet Explorer go to Tools > Internet Options > General tab > Temporary Internet Files > Settings, and increase the Amount Of Disk Space To Use setting to 150 MB. (The default is 50 MB.)

• You are using a download manager or download accelerator.

  Download without the assistance of the manager or accelerator.

• The browser you are using cannot handle such a large download file.

  Try downloading using another browser (for example Firefox instead of Internet Explorer).

• There is not space available on your drive to expand the installer into the default TEMP directory.

  Clear your default TEMP directory and free up space on your hard drive.

• You are selecting Open rather than Save when asked if you would like to open the file or save to your computer.

  Select the option to Save the file, then open the file when it has downloaded to your hard drive.

• Your computer may not have the system requirements needed to install.

  You may need to upgrade your system or download the trial on another machine.

• Organization/Company is blocking the download.

  If you are downloading from within your organization's network, it is possible that your organization has set up security measures to prevent downloads from sources outside of the organization's internal network.

• Security software of your machine is blocking the download.

  Pop-up blockers and firewalls might prevent your browser from initiating the download. Check the settings in your browser or security software to ensure they are not blocking the downloads.

• Slow Internet connection.

  Most of the files available for download are over 50 MB (Megabytes) in size. Dial-up connections may experience a connection drop during the time it takes to download a large file.

• Make sure your computer meets the minimum requirements to run the software before installing it.
• When installing on Windows 2000 or Windows NT, you must be logged on as a Power User or Administrator.
• It is recommended to install the software in the default directory (C:\) on your computer.
• Prior to installation, it is recommended to close all other programs running on your computer.
• If you have purchased a license, enter the license key correctly; make sure that you type a zero "0" or the letter "O" where appropriate.
• If you have an older version of the software installed on your computer, uninstall it before installing the newer version.

The training modules are self-extracting executables.

For AWhere Professional and AWhere Express, they are set to self-extract the files at the following location:

C:\Program Files\AWhere\AWhere SIS 3.8\Training\[training module name]

This is the default installation path for AWhere Professional and AWhere Express. If you originally allowed AWhere Professional or AWhere Express to be installed at their default location, then you should simply allow these .exe files to extract their contents to their pre-set, default location.

If, however, you installed AWhere Professional or AWhere Express to a location other than to the default location shown above, please be sure to edit the pre-set, default extract-to location for these .exe files so that their contents are extracted to their respective sub-folder within the "Training" folder relative to where-ever AWhere Professional or AWhere Express is installed on your computer.

Also, be sure not to edit, move, or delete any of the folders or files that were originally installed in the AWhere Professional or AWhere Express program directory.

If you have forgotten your password, you can have it sent to you. Go to the forgot password page.

You will need to enter the email address you used when you created an account with us.

If you updated your email address any time after creating an account with us, please use it when you retrieve your password.